Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
Where best to start as a company and which tools are essential.
In our webinar on April 24, we will provide exclusive insights into our new tool for customer communication.
Which is the better solution? We shed light on the advantages and disadvantages of on-premise and cloud systems.
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
The international congress trade fair for innovative customer dialog took place in Berlin for the 25th time. We were there.
We show how digital innovations are transforming the public sector and enabling a smooth, efficient service.
We show how efficient and customer-oriented interaction works in practice today, creating the perfect balance between technology and human interaction.
The CUBE is now available as a CTI solution in the SAP Store. It enables the flexible integration of CRM and ERP solutions from SAP.
We take a look at the contact center trends to expect in 2024 and what you can’t do without this year.